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What people are saying about us...

When I go through my phone in the morning and my screen pretty much explodes with BodyRock it just starts my day. The positivity in this group is mind blowing. The selfies are so motivating. The vibe here puts everybody in a great mood!

- Melissa

The support in this group, without question, is better than any other diet/workout/health class I have ever joined. We are one heck of a team. And I love it. BodyRock has changed my life.

- Michelle

I found BodyRock in 2012 and started doing the workouts, and honestly it's the best decision I've ever made. I am now in the best shape of my life, and I owe it all to SweatFlix. I'm 116 lbs...which means I've lost all the weight and then some! ❤️ It's amazing how much you have taught me, and I will be forever grateful!

- Hildur

So there have been many changes to me and my body since I took up BodyRock a few months back. Obviously the change in fat loss is fantastic, and the main reason for me starting, but unexpectedly I have the best result I could have ever dreamed of. No more chronic, agonizing, paralyzing back pain. I have been able to sleep through the night for the last 4 nights without waking up being unable to move, due to agonizing back spasms. I have not slept pain free for 5 years. I want to cry. I'm so happy.

- Vickie

Shipping & Delivery

Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 2-3 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.

Are you in Canada? Specifically, are you outside of a metropolitan centre? We need to alert you to a disruption in shipping due to COVID-19. Our preferred shipping provider, UPS, has informed us that they cannot guarantee express shipping for many locations. We have also seen that packages delivered to Toronto, Ottawa, Vancouver, etc, are not waylaid, but packages delivered to areas just outside of these cities are being held in transit for days or even weeks. UPS has discontinued their guarantee of 1-4 day delivery, which you can read more about here. Therefore, we can guarantee early fulfillment but not early delivery of our goods from our warehouse to your door at this time.

 

We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.

We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)

For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.

We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.

Returns & Exchanges

BodyRock Equipment

We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.

Digital Products

We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.

Clothing

All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.