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The Future of BodyRock.Tv and TheDailyHiit.com

July 06, 2013 2 min read

As many of you guys know, the BodyRock.Tv site hasn't been updated since December 18th 2012. Since then we have launched TheDailyHiit.com and although we went through the perfect storm of technical difficulties that almost sank both platforms (boy did we choose the wrong development partners) we are still here and as scrappy as ever. Look for the rollout of a new homepage, workout breakdown page, and other pages on TheDailyHiit.com in a responsive design that will allow you to view the site perfectly on any device or screen size. This will dramatically improve your experience and make working out with us from wherever you are easier than ever. TheDailyHiit.com blog launched 2 weeks ago with over 2500 applications to blog on the platform. We have been adding new bloggers weekly, giving them the chance to reach and inspire an audience of over 150,000 visitors daily with home grown health, nutrition and fitness related posts. The blog audience continues to grow week on week, and although it has just launched, it's trajectory has been nothing short of spectacular. A huge thank you and shout out to our new blogging family. You guys are on the nose cone of something truely special :) The future of the BodyRock.Tv site has been in question for sometime. Thankfully that is no longer the case. The new BodyRock.Tv site will relaunch this fall with new trainers, new routines, and the toughest free workouts you have come to expect from us. Many of you have written in to ask if we have plans to start charging monthly subscription fees. Nothing against sites that charge, but we will never charge you guys to access our workouts. That's just not how we roll and it would run contrary to the spirit in which this site was founded. We became the worlds most watched fitness series without selling out and we aren't about to start now. On the mobile front we have started the development of three separate free apps that will take your diet and workouts to the next level with an unprecedented set of features and functionality. The fitness app is being designed from the ground up to be easy to use in an actual workout environment so the technology does not get in the way of your training. It is our intention to start rolling out this suite of apps starting this fall. Through the ups and downs we have done our best to bring you the best fitness resource possible. It's important to remember that we are not a giant corporation. We are a small band of people (4 to be exact) that work in a converted bedroom office and put our heart and souls into this because its what we genuinely love doing. We know we piss you guys off sometimes, but what real relationship is perfect? We share the good and the bad from our lives, tell you the truth even if its not what you want to hear and we always show up to sweat with you :) Thanks for sticking with us these past few years. We are looking forward to making all of this better together. We would love to hear any suggestions that you have on how we can improve. Best, Freddy.

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Shipping & Delivery

Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 4-6 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.

Are you in Canada? Specifically, are you outside of a metropolitan centre? We need to alert you to a disruption in shipping due to COVID-19. Our preferred shipping provider, UPS, has informed us that they cannot guarantee express shipping for many locations. We have also seen that packages delivered to Toronto, Ottawa, Vancouver, etc, are not waylaid, but packages delivered to areas just outside of these cities are being held in transit for days or even weeks. UPS has discontinued their guarantee of 1-4 day delivery, which you can read more about here. Therefore, we can guarantee early fulfillment but not early delivery of our goods from our warehouse to your door at this time.

We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping (whichever is faster) with our partners at UPS. Once your order has been processed successfully we try to have your shipment prepared within 4-6 business days, and it typically takes 2-4 days to get to you once it leaves our warehouse.

We currently DO NOT SHIP to locations outside of the US and Canada. We DO NOT ship to a P.O. Box number.

We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Sometimes delivery can be delayed by circumstances out of our control, like postal & custom delays, back-ordered products or incorrectly entered shipping addresses. If there is a delay at Customs, a representative of UPS may contact you to provide your identification in order to receive your package. Please do this ASAP: Customers will be responsible for any additional shipping fees for failure to provide the required information to release a shipment.

Make sure when checking out and paying for your order that all of your information entered is correct! If you notice a mistake in your address, please try to contact us before your order is processed for shipping to avoid any missed shipments or delays. As soon as we process your order for shipping, you will receive a shipping confirmation email that contains your UPS tracking number. You can head on over to the UPS Website to see where your products are. Note: tracking information may take 1-2 business days to be updated in the UPS system

If you are not home when your package is delivered, BodyRock is NOT responsible if it is stolen. Please contact us if this happens to you and we will provide you with all the information needed to take the next steps.
Returns & Exchanges

BodyRock Equipment

We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.

Digital Products

We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.


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