We are getting set to welcome a whole new group of trainers to the SweatFlix.com family.
We have some amazing new programs that have launched, and more that are on the way, including Boxing and our new CrossHiit workout, BR20 and BRX. We even have a 12 minute Fasted Hiit workout, specifically for female intermittent fasters. We are really trying to bring you guys the best workouts online.
A lot of you that have been part of our #fitfam for years are excited about the new workouts and trainers. We all have our favourite person that we like to train with, but BodyRock is a team. When a new player comes to your favourite team, it doesn’t mean that you have to like your favourites any less, or that they have become somehow less important. Teams work because everyone contributes. Winning teams prevail because everyone shows up from the heart. What I can tell you is that everyone of our new trainers and coaches have that dedication, and are showing up for you from the heart. Sean and Lisa have set the bar really high, and they are determined to train with us at that level.
Most of our trainers are new to the video space. They are trying to overcome nerves and their own performance fears. They are looking for a way to connect and be welcomed into our community. If you can, please take a moment to make them feel welcomed. Say hi, introduce yourself, give them a follow on Instagram. Let’s help them feel like they are part of our team.
I remember when Lisa first started. Many of you have come into BodyRock attracted by her magnetic personality and amazing fitness, but when Lisa first started, she was stepping into the shoes of our original trainer Zuzana. Not everyone was welcoming. Not everyone was happy about the change. Not everyone wanted a new trainer. There was pretty close to open hostility at the possibility Lisa would be leading the workouts. I was there filming, and I know that the resistance put up by the community to this change was really hard on all of us - especially her. Eventually, and it took the better part of that year, Lisa was able to win over her critics and fully step into her new role.
Can you imagine not welcoming Lisa or Sean all those years ago? Me either. When you open your heart to people who are all heart, some amazing things happen.
Lisa & Sean are central to BodyRock and we have no plans for them to go anywhere. They have a central place as long as they want, and hopefully they are leading BodyRock seniors in a few decades from now!
We all have our favourites. Favourite songs, favourite friends, favourite trainers. But at BodyRock we are a team and a family. The more heart, passion and inspiration we can pull into this, the more we all can learn, evolve and grow. Let’s love our family and our team, and welcome our new trainers with the kind of openness and warmth that we treat any new BodyRockers.
Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 4-6 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.
We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.
We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)
For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.
We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.
We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.
We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.
All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.