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About Our Migration

To our community,


On Monday we began the difficult process of moving thousands of our BodyRockers from Sweatflix to BodyRockPlus. Moving this many profiles to a new platform is an enormous task, even if the data is simple.

In our case, after nearly seven years of building up our base, you have all signed up for different subscriptions types through our various promotions, and the task was exceptionally hard for our partners. This is also why the transition has been delayed for two weeks.

97% of the process went incredibly smoothly, and for that we call this migration a huge success. The 3% who have been temporarily left out of this move are understandably upset and confused. I can tell you we are leveraging every single member of our combined teams to get each and every one of you through that gate.

We have not increased your fees. Everyone will pay the same rate they've always paid. We have not left you behind. What we have done is made the difficult decision to move to a platform that offers you an experience that you deserve. This experience will include live classes, real-time workouts, interactions with our hosts and trainers, and so much more. We are excited about this platform, and you will be too.

These are growing pains. Stay with us. Don't jump ship just as we're about to set sail on an amazing journey together.

Frederick Light, CEO




Some Instructions:

Here are a few reminders which can smooth the process.

1. Do not make a separate account manually. If you are having trouble logging in to BodyRockPlus.com please email customercare@bodyrock.tv

2. Please be patient with our Customer Service department. They have received your email, and will reply as soon as they are able. Due to an increase in demand, a delay of 24 hours can be expected.

3. You have received an email of instructions for how to log in to your new BodyRock+ account. Please search your folders and trash for this email from us before you message Customer Service. If you have unsubscribed to our emails, you will not have received our email.

Here is the basis of that email below:

Based on where you paid for your plan (Web or Mobile App), refer to the below details.

Remember all users will be able to access Apps as well as the Website, Roku, Chromecast etc regardless of which platform you subscribed from.

  • Desktop users

You will receive an 'invite user' email that will include your login & password to the new platform (Bodyrockplus.com).

Please use the login credentials and sign in on this page https://bodyrockplus.com/sign_in

Your Sweatflix.com Login details will no longer work on bodyrockplus.com

Please check your spam folder too. In case you didn’t receive this email, please go on the above sign-in link & click "forgot password." Complete the steps that follow.

  • App users

All iOS app userswill need to restore their purchase from the app store. 

Here are the steps on how to do it.

Make sure, you search for Bodyrockplus in the App store & not Sweatflix, as we have rebranded.

All Android users payment will be moved to the web in order to grandfather them under their current plans. You should receive an email from us regarding your login info.

Not sure what all the fuss is about?

Well, get on it!We have over 1200 Fitness classes and workout challenges for every level of fitness. Jump into a program or browse around for a series that works for you! SIGN UP NOW...and get our current rate of $19.99 per month!

Shipping & Delivery

Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 4-6 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.

Are you in Canada? Specifically, are you outside of a metropolitan centre? We need to alert you to a disruption in shipping due to COVID-19. Our preferred shipping provider, UPS, has informed us that they cannot guarantee express shipping for many locations. We have also seen that packages delivered to Toronto, Ottawa, Vancouver, etc, are not waylaid, but packages delivered to areas just outside of these cities are being held in transit for days or even weeks. UPS has discontinued their guarantee of 1-4 day delivery, which you can read more about here. Therefore, we can guarantee early fulfillment but not early delivery of our goods from our warehouse to your door at this time.

 

We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.

We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)

For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.

We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.

Returns & Exchanges

BodyRock Equipment

We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.

Digital Products

We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.

Clothing

All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.