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Frequently Asked Questions

Do you have a question that isn't listed here?  Please contact us!

All funds are processed in USD. You can see exchange equivalents using the currency toggle at the top right (on desktop) or in the menu (on mobile), but the checkout will use USD at the most current exchange rate.

The workout equipment does not come with videos; however, if you subscribe to Sweatflix, you will have access to over 1,600 workouts that use every piece of our equipment! With a 7-day free trial, you have nothing to lose! Click here to learn more about Sweatflix.

Sometimes we may bring back older promotions, but the best way to make sure you're not missing out is to sign up for our newsletter, and follow us on social media!

If you're looking for a single product, our trainers recommend using a 6lb Weighted Vest in combination with body weight exercises. We also run a Beginner's Bootcamp where we can help guide you to get back on track, every step along the way.

Yes, we do! Please see our Wholesale & Sponsorship page for more information!

There are cheap knock off vests online and sometimes at discount retailers, but these vests often bleed dyes and color when you sweat that gets on your skin and clothing. Our vests are the highest quality and you won't have to worry about color bleeds or the vest simply falling apart.

Just like fitness shoes, your vest gets hit with a lot of sweat and impact! We recommend using our BodyRock Odor Aid to help keep your vest fresh and prolong its lifetime, but eventually, just like your shoes, they will need to be replaced.

However, if your vest has fallen apart shortly after receiving it, it may be a manufacturer's defect, and you should contact us so we can send you a replacement.

We offer a limited manufacturer's warranty on all workout equipment. Please see our Product Warranty page for more information.

We want everyone to be able to enjoy our workouts, meal plans, tips and tricks, so all of our workouts and e-books are digitally delivered! Once you successfully purchase your products, you'll receive a download link in your email. If you have any problem with the download, or don't receive it, please contact us.

Yes, you can stream the videos from anywhere and from any device!

If you created a customer account when you placed your order, you can login here to access your order history. If you did not create a customer account, but would like one, you can register with the same email address you used to place your order, and your order history will be waiting for you in your new BodyRock Store account!

Shipping & Delivery

Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 2-3 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.

Are you in Canada? Specifically, are you outside of a metropolitan centre? We need to alert you to a disruption in shipping due to COVID-19. Our preferred shipping provider, UPS, has informed us that they cannot guarantee express shipping for many locations. We have also seen that packages delivered to Toronto, Ottawa, Vancouver, etc, are not waylaid, but packages delivered to areas just outside of these cities are being held in transit for days or even weeks. UPS has discontinued their guarantee of 1-4 day delivery, which you can read more about here. Therefore, we can guarantee early fulfillment but not early delivery of our goods from our warehouse to your door at this time.


We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.

We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)

For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.

We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.

Returns & Exchanges

BodyRock Equipment

We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.

Digital Products

We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.


All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.