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BodyRock Equipment
We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.
Digital Products
We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.
Clothing
All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.
If your order has not yet shipped, we would be happy to adjust it for you! Please contact us with your request, and we will adjust your order accordingly, including any price adjustments required.
Due to the nature of our products and the high cost of shipping due to product weight, we cannot offer exchanges on products that have already shipped.
If your order has shipped and you would like a different product, please contact us so we can authorize a refund following our standard refund process, and you can place a new order for your new piece of equipment.
If your equipment was purchased during a promotion, it may be eligible for a standard discount on the new purchase once the authorized returned merchandise has been received by our warehouse, depending on the original offer.
We cannot issue refunds or exchanges on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.
Please see our Product Warranty page for more information.
If the product you ordered goes on promotion within 10 days of your order, please contact us and we will refund you the difference on eligible products.
If it has been more than 10 days, but less than 30, we would be happy to offer you a discount towards your next purchase on eligible products.
Please note that not all promotions are eligible for price adjustment based on the offer's Terms & Conditions.
This policy excludes Black Friday/Cyber Monday and the Countdown to New Years sales.
Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 2-3 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.
We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.
We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)
For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.
We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.
BodyRock Equipment
We offer a 30-day return policy, as long as: it is not more than 30 days past the date of delivery; and your item is in its original condition and packaging with the original order number. Refunds will be issued when the equipment is received back to the BodyRock warehouse, minus the original cost of shipping, and the customer is responsible for the costs of return shipping. To request a refund on physical product purchases, please contact us.
Digital Products
We cannot issue refunds on digital goods such as e-books or videos, as these are non-tangible goods that are irrevocable once the order is placed.
Clothing
All of the BodyRock clothing is made to order and so is final sale. If you have any questions about sizing prior to placing your order, please contact us.
